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| About Us OilYouNeed are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Oil You Need 40 Stockhill Road Greengates Bradford West Yorkshire BD10 9AP United Kingdom Phone: 01274659527 Fax: Email: info [at] oilyouneed [dot] co [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We currently only accept payment through PayPal, the de-facto standard in web payments. We will be adding more payment options in due course. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Our standard shipping costs are £7.95 per item. This is due to the bulky and heavy nature of the product. If you wish to place a large order, please contact us directly for a carriage quote. |
| Delivery Schedule We will normally deliver your order right away, however please allow up to ten working days before chasing your order. We will keep you informed by email if your item is not in stock and not shipping within 2 days of your order. We do not ship outside the UK. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices include VAT at 17.5%. |
| Credit Card Security No credit card details are collected on this website. You will be forwarded to Paypal to make your payment. PayPal security uses the strongest encryption algorithm. We only collect your details for invoice and delivery purposes, the data is encrypted until downloaded to our computers for your complete security. OilYouNeed do not directly store, use, or retain in any form your credit card details. |
| Guarantee We guarantee your satisfaction. Please ensure the item you order is correct, use the spceification listed against each product to ensure suitability. Items ordered in error that you wish to return will be subject to a re-stocking fee, and must be returned at your cost. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01274659527 or write to us at 40 Stockhill Road Greengates Bradford West Yorkshire BD10 9AP United Kingdom |
| Privacy Policy Oil You Need do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
